Terms and Conditions – The Cedars Pantry

1. General

  • These terms and conditions govern your use of The Cedars Pantry online farm shop.
  • By placing an order, you accept these terms and conditions in full.
  • We reserve the right to modify these terms without notice.

2. Orders

  • All orders are subject to product and delivery availability.
  • Prices are listed in USD and may change without notice.
  • We reserve the right to refuse service to anyone.
  • Orders can only be confirmed if delivery slots are available at checkout.

3. Products

  • Product images are for illustration purposes only.
  • We strive to accurately describe all products, but variations in natural products may occur.
  • All fresh produce is subject to seasonal availability.

4. Delivery

  • Delivery availability must be confirmed during checkout process.
  • Delivery slots are offered on a first-come, first-served basis.
  • Delivery fees will be displayed at checkout if service is available.
  • We are not responsible for delays due to weather or circumstances beyond our control.

5. Payment

  • Payment is required at time of order.
  • We accept major credit cards and digital payment methods.
  • All transactions are processed through secure payment gateways.

6. Returns & Refunds

  • Perishable items cannot be returned.
  • Claims for damaged goods must be made within 24 hours of delivery.
  • Refunds will be processed to the original payment method.
  • Replacement or refund will be offered for items not meeting our quality standards.

7. Privacy

  • Customer information is collected and stored securely.
  • Personal data will not be shared with third parties except for delivery purposes.
  • Customers may opt out of marketing communications.

8. Food Safety

  • Products should be stored as per instructions upon delivery.
  • We follow all applicable food safety regulations.
  • The Cedars Pantry is not liable for improper storage after delivery.

9. Customer Service

  • Customer support is available during business hours.
  • Complaints will be addressed within 48 business hours.
  • Emergency contact information will be provided with each delivery.

10. Liability

  • Our liability is limited to the purchase price of the products.
  • We are not liable for consequential losses or damages.
  • These terms comply with applicable consumer protection laws.